Frequently Asked Questions

Below you'll find answers to the most common questions we get asked from businesses about COVID-19

As the situation continuously changes day-by-day and more information becomes available, we will update this page to answer the most frequently asked questions. If you cannot find the information you need below, please email us and we will do our best to answer your question. 

Frequently asked questions on new 'Rule of Six'

On 9th September, the government announced upcoming changes to simplify restrictions and ensure the virus is controlled. These new restrictions will be set out in the law and the police and other enforcement officers will be able to issue penalties for those that don’t comply.

Further information on these changes can be found here

  • Can I go on holiday in England with people outside my household? Toggle accordion content

    People should not go on holiday in England with people outside their household (including bubble) in a group larger than six people.

  • Does this mean that no more than six people can be in a pub or restaurant at once? Toggle accordion content

    Venues following COVID-19 Secure guidelines can host more than six people in total, but no one should visit in a group of greater than six. When you visit one of these places, such as a pub, shop, leisure venue, restaurant or place of worship you should:

    • Follow the limits on the number of other people you should meet with as a group (it will be illegal to be in group of more than six from outside your household)
    • Avoid social interaction with anyone outside the group you are with, even if you see other people you know provide your contact details to the organiser so that you can be contacted if needed by the NHS Test and Trace programme.
  • When can I gather in groups of more than six? Toggle accordion content

    If you live in a household with more than six people, you can continue to gather in and attend all settings together. This same applies for your support bubbles. All venues should continue to accommodate groups larger than six who live together or are in the same support bubble to gather in and use their services and venues.

    There will be exceptions where groups can be larger than six people, including:

    • where everyone lives together or is in the same support bubble, or to continue existing arrangements where children do not live in the same household as both their parents
    • for work, and voluntary or charitable services
    • for education, training, registered childcare, or providers offering before or after-school clubs for children
    • fulfilling legal obligations such as attending court or jury service
    • providing emergency assistance, or providing support to a vulnerable person
    • for you or someone else to avoid illness, injury or harm
    • participate in children’s playgroups
    • wedding and civil partnership ceremonies and receptions, or for other religious life-cycle ceremonies – where up to 30 people will be able to attend
    • funerals – where up to 30 people will be able to attend
    • organised indoor and outdoor sports, physical activity and exercise classes (see the list of recreational team sports, outdoor sport and exercise allowed under the gyms and leisure centre guidance)
    • youth groups or activities
    • elite sporting competition or training
    • protests and political activities organised in compliance with COVID-19 secure guidance and subject to strict risk assessments
  • Can meetings for up to 30 people still take place in COVID-secure venues? Toggle accordion content

    Yes, meetings for up to 30 people can still take place as long as it is in a COVID-secure venue.

  • Can guided tours for up to 30 people (made up of groups of 6 or less) still go ahead? Toggle accordion content

    Coaches, and other modes of transport, can still operate to their Covid-secure capacity provided that each individual party using the mode of transport complies with the Rule of Six and social distancing remains between each party.

    Once off the mode of transport, each individual party must stay socially distanced and enter any attraction/accommodation as an individual party complying with the Rule of Six.

    A tour guide can still take up to 30 people from the coach, or other method of transport, on a walking tour around a destination - but again the people must stay in their individual groups that comply with the Rule of Six with social distancing between them (and any rules in place at the destination).

  • Is there a limit on the number of people attending funerals? Toggle accordion content

    The new legal gatherings limit of six people which will apply and come into force from 14 September does not apply to funerals.

    Relevant premises will limit capacity based on how many people it can safely accommodate with social distancing in place, and we advise that funerals are limited to a maximum of 30 people.

    The guidance on funerals can be found here.

  • Can weddings go ahead? Toggle accordion content

    Yes, wedding ceremonies, civil partnerships and receptions (sit down meals in COVID-19 Secure venues) are allowed to take place. The new legal gatherings limit of six people which will apply and come into force from 14 September does not apply to weddings, civil partnerships and receptions.

    See further guidance on wedding ceremonies and civil partnerships.

  • How will the new rules on gatherings be enforced? Toggle accordion content

    These rules will become law on Monday 14 September. This will enable the police to enforce these legal limits, and if you break them you could face a fine (fixed penalty notice) of £100, doubling for further breaches up to a maximum of £3,200.

    Later this month, businesses will also be required to ensure there are no unlawful gatherings in their premises. We know the majority of businesses are responsible and are taking the necessary steps to be COVID-19 Secure, but for those businesses who won’t take those steps, egregious breaches will be enforced.

    Anyone organising a gathering (such as a rave or house party) of more than 30 could face a £10,000 fine.

  • Are there restrictions on how far I can travel? Toggle accordion content

    No. You can travel irrespective of distance, but you should take hygiene and safety precautions if using services on the way.

    You can use public transport but it is better to travel in other ways if possible. It is difficult to socially distance during car journeys and transmission of coronavirus can occur in this context. So avoid travelling with someone from outside your household or your support bubble unless you can practise social distancing.

    Further guidance on car sharing is available. If you need to use public transport, you should follow the safer travel guidance for passengers. When travelling on public transport you are legally required to wear a face covering.

    If visiting other parts of the UK – Scotland, Wales and Northern Ireland – you must adhere to the laws and guidance of the devolved administrations at all times.

    If you wish to travel internationally, you should follow the laws of other countries and FCO international travel guidance. Upon return to the UK, you must by law self-isolate for 14 days, unless you have come from one of the countries listed here, and you are required to complete a passenger locator form before arriving in the UK.

    This is crucial to help to ensure the virus does not spread across borders.

  • Are day trips ok? Toggle accordion content

    Yes, day trips to outdoor open space are allowed. You should take hygiene and safety precautions if using services on the way. You should practise social distancing from other people outside your household or support bubble. You should walk or cycle if you can, however where this is not possible, you can use public transport or drive. If you do use public transport, you must wear a face covering and should follow the safer travel guidance for passengers.

  • What happens if I am on holiday in England and I am contacted by NHS Test and Trace? Toggle accordion content

    If NHS Test and Trace contacts you while you are on holiday to tell you that you have been in close contact with someone who has tested positive for coronavirus, you should tell your accommodation provider immediately and make arrangements to return home as quickly and directly as you can.

    You should self-isolate for 14 days from the last day you had contact with the person who tested positive, even if you remain well. If you cannot avoid using public transport to get home, you should continue to self-isolate where you are staying and call 111 for advice.

    If it is agreed with the accommodation provider that you can extend your stay in order to self-isolate until you are able to make safe travel arrangements, unless otherwise provided for in the contractual terms of the booking, you will be expected to pay the costs of an extended stay in all but exceptional circumstances.

    In many cases it will not be possible to self-isolate at your holiday accommodation. In these cases, you should make arrangements to travel home as safely as possible, while minimising the risk to others.

    If this isn’t possible because you feel so unwell that you cannot travel, or if you cannot avoid using public transport, you should call 111 for advice.

    If you start to feel unwell during your self-isolation period, get a test either online at www.nhs.uk/coronavirus or by calling 119.

    People you have been travelling with, or people you live with, do not need to self-isolate if you do not have symptoms, unless contacted and asked to self-isolate by NHS Test and Trace.

  • Will public toilets and playgrounds reopen? Toggle accordion content

    Councils are responsible for public toilets and this decision is up to them. If you need to use any of these facilities, you should practise social distancing and good hygiene (i.e. washing your hands thoroughly).

    Outdoor playgrounds are also able to reopen but the people responsible for them – for example, the local authority – should ensure they comply with COVID-19 Secure guidelines to help avoid risks of transmission.

    Anyone using playgrounds should take particular care to wash their hands after use and avoid touching their face. Children should be supervised carefully to maintain good hygiene and should not use playgrounds if they have any signs or symptoms of coronavirus.

  • Can I visit outdoor tourist sites? What about indoor ones? Toggle accordion content

    Yes, you can still travel to outdoor areas, such as National Parks or beaches. It is advisable to check ahead to ensure the venue is open to visitors.

    You are also able to visit most indoor sites and attractions. When going with people you don’t live with you should only attend in groups of up to 6 people from 14 September, when the new social contact rules will become law. This does not apply if your household (and/or support bubble) is larger than six people. There will be exemptions, for example for school groups.

  • Can I pray in a place of worship? Toggle accordion content

    Yes, places of worship will stay open for services and communal prayer in line with guidance for reopening Places of Worship.

    Places of worship can stay open for services for more than six people. However individual groups of more than one household or support bubble must not exceed six people.

    You should limit your social interaction in these venues to the group you are attending with.

    Strict adherence to social distancing is strongly advised and a distance of two metres (or one metre with additional COVID-19 Secure measures in place) should be kept from people you do not live with wherever possible.

    The guidance on special religious services and gatherings has been updated to take into account the three new alert levels and to incorporate checklists on what people should do in celebrating events such as Christmas.

  • Can I go to a pub or restaurant with people I don’t live with? Toggle accordion content

    When eating or drinking out with people you do not live with (and who are not in your support bubble), you should keep to the wider rules on group sizes: you must only attend these places in groups of up to 6 people. You can attend in larger numbers with the people you live with/who are in your support bubble. This rule will apply and become the law from 14 September.

    In all cases, people from different households should ensure they socially distance as much as possible. You should think about where to sit at a table with this in mind – the premises should also take reasonable steps to help you do so in line with COVID-19 Secure guidelines. It remains the case that you do not need to maintain social distancing with those in your support bubble. This change also does not affect the support you receive from your carers.

  • Can I go to the theatre or a concert? Toggle accordion content

    You can now attend indoor and outdoor performances, for example dramatic, musical or comedy shows.

    If you are watching the performance, you should:

    • sit with people from your household or support bubble
    • socially distance from people you do not live with (or who are not in your support bubble)

Frequently asked questions on meetings and events

  • Can meetings still take place for up to 30 people? Toggle accordion content

    Yes, meetings for up to 30 people can still take place as long as it is in a COVID-secure venue.

  • Can weddings still go ahead? Toggle accordion content

    Yes, wedding ceremonies, civil partnerships and receptions (sit down meals in COVID-19 Secure venues) are allowed to take place. The new legal gatherings limit of six people which will apply and come into force from 14 September does not apply to weddings, civil partnerships and receptions.

    From 28th September,  businesses must:

    • prevent singing in groups of more than 6 (or one household)
    • prevent dancing by customers (other than by the couple at a wedding or civil partnership)
    • ensure that no loud music is played

    See further guidance on wedding ceremonies and civil partnerships.

  • Can I hoold an event for significant life events and ceremonies, other than weddings? Toggle accordion content

    More than six people are permitted to attend the ceremonies for certain significant life events, such as christenings, baptisms, and bar mitzvahs. However, celebratory receptions of up to 30 people are only permitted for weddings and civil partnerships. It remains important to limit the number of large social gatherings at this time given the significant risk of transmission.

    If you are attending other types of ceremonies, you should minimise your social interaction with others, and always keep your distance from people you do not live with (or who are in your support bubble).

  • What is the guidance on music and singing? Toggle accordion content

    All venues should ensure that steps are taken to mitigate the increased risk of virus transmission associated with aerosol production from raised voices, such as when speaking loudly or singing loudly, particularly in confined and poorly ventilated spaces. This includes, but is not limited to:

    • lowering the volume of background music
    • refraining from playing music or broadcasts that may encourage shouting, particularly if played at a volume that makes normal conversation difficult.

    Evidence on the most effective steps that can be taken to limit the transmission of the virus continues to be regularly reviewed. This guidance may be updated in the future in response to changing scientific understanding.

    READ MORE HERE

  • Is there any guidance for UK festivals? Toggle accordion content

    The Events Industry Forum has published festival guidance. The guidance includes contributions from across the festival industry and was worked on in collaboration with DCMS and Public Health England. It covers eight key themes and COVID-19 safety measures, including medical and welfare arrangements; crowd considerations; response plans; security; site adjustments; and specific mitigation measures. The press release and link to the guidance is available on the BVEP website.

Frequently asked questions on business reopening 

  • What businesses are not allowed to reopen? Toggle accordion content

    The following businesses will need to remain closed:

      • nightclubs, dancehalls, discotheques
      • exhibition halls and conference centres
      • sexual entertainment venues and hostess bars

    From 1st October, all types of events (e.g. trade shows, consumer shows, exhibitions and conferences) will be allowed at a capacity allowing for compliance with social distancing of 2m, or 1m with mitigation). 

    Read more here

  • How do I apply for the Industry Standard? Toggle accordion content

    “We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

    CLICK HERE TO APPLY FOR THE INDUSTRY STANDARD

  • Who is responsible for businesses carrying out a Covid19 risk assessment and re-opening safely to be ‘Covid secure’? Toggle accordion content

    It is a business’s sole responsibility to complete a Covid19 risk assessment and put adequate measures in place to ensure they are safe to re-open and trade – in line with national government guidance.

     

    Environmental Health teams at local councils are proactively assisting businesses with advice and by producing the guidance toolkit mentioned above. Covid19 is a new risk should be considered alongside existing risks.

     

    Your risk assessment should assess the risk of employees, volunteers, contractors, cleaners, drivers, members of the public or others contracting or spreading Covid-19 and conducting activities safely. Businesses with more than 5 employees must ensure it is written down. Risk assessments are vital to justify your decisions and actions as a business and should be communicated with your employees. Businesses with over 50 employees are expected to publish this on their website.

     

     ‘Covid Secure’ checklists, guides and templates have been produced by Hertfordshire Local Authority regulators as part of the Better Business For All (BBfA) Herts partnership and can be found here

    If you need further support on re-opening safely, risk assessments, social distancing, cleaning etc, then you can contact your Environmental Health team at your local council, email BBfA Bbfa@hertfordshire.gov.uk or contact Trading Standards

    Phone: 01707 281401

    Email: trading.standards@hertfordshire.gov.uk

    Monday to Friday 9am-5pm

  • How do I gather customer data alongside the NHS Test and Trace system? Toggle accordion content

    The easing of social and economic lockdown measures following the COVID-19 outbreak is being supported by NHS Test and Trace. 

    Businesses should assist this service by keeping a temporary record of your customers and visitors for 21 days, in a way that is manageable for your organisation, and assist NHS Test and Trace with requests for that data if needed.

    As part of this, organisations can ensure they have NHS QR code posters visible on entry so customers who have downloaded the new NHS COVID-19 app can use their smartphones to easily check-in when the NHS COVID-19 app is launched across England and Wales on Thursday 24 September.

    Operators can create a QR Code and associated poster for their business that links with the app on this webpage

    The requirement to collect data applies to:

    • hospitality, including pubs, bars and restaurants (it does not apply to businesses operating a takeaway/delivery only basis)
    • tourism and leisure, including hotels, museums, cinemas, zoos and theme parks 
    • close contact services, including hairdressers, and others 
    • facilities provided by local authorities, including town halls and civic centres for events, community centres, libraries and children’s centres
    • places of worship, including use for events and other community activities

    This guidance applies to any establishment that provides an on-site service and to any events that take place on its premises. It does not apply where services are taken off-site immediately, for example, a food or drink outlet which only provides takeaways. If a business offers a mixture of a sit-in and takeaway service, contact information only needs to be collected for customers who are dining in. It does not apply to drop-off deliveries made by suppliers.

    The data that needs to be collected is:

    Staff

    • The names of staff who work at the premises.
    • A contact phone number for each member of staff.
    • The dates and times that staff are at work.

    Customers and visitors

    • The name of the customer or visitor. If there is more than one person, then you can record the name of the ‘lead member’ of the group and the number of people in the group.
    • A contact phone number for each customer or visitor, or for the lead member of a group of people.
    • Date of visit and arrival and, where possible, departure time.

    If a customer interacts with only one member of staff, the name of the assigned staff member should be recorded alongside the name of the customer If you have a large booking, for example, at a restaurant, you only need to collect the name and contact phone number of the lead member of the party. This data needs to be kept for 21 days.

    Find out more here

  • Do I need to display any signage/posters and seek approval or certification before re-opening? Toggle accordion content

    The guidance for businesses from the government does encourage you to display information to reassure and inform staff and customers of the measures taken to be Covid-secure. See the ‘Five steps to safer working’ poster here

    Hertfordshire LEP's toolkit of resources also includes posters and signage you can display at your premises provided by Hertfordshire county council. 

    There is no specific certification required to prove your business is COVID Secure and can, therefore, re-opening safely; various schemes and quality marks are currently being offered, including the We’re Good To Go industry standard and supporting mark for businesses in the hospitality and leisure sectors. The scheme is free to join.

  • Who can businesses contact if they have questions or need further guidance on re-opening safely? Toggle accordion content

    If you need further support on re-opening safely, risk assessments, social distancing, cleaning etc, then they can contact their Environmental Health team at their local council.

    If you are struggling with who to contact/are having problems with making contact, then they could use the BBfA email address or call Trading Standards 01707 281401 email:trading.standards@hertfordshire.gov.uk

  • Can filming resume at my venue? Toggle accordion content

    The Business Visits & Events Partnership has sought guidance on filming and broadcasting at permitted visitor economy venues and can share that both can take place subject to those using the premises following the guidance issued for filming from the British Film Commission or in the case of TV production the BBC. The number of persons allowed on site will be in accordance with the filming or TV production guidance. However, arrangements for meetings, accommodation or food and refreshments will need to follow the relevant visitor economy guidance. Exhibition and conference centres are not permitted venues presently and therefore not able to use their facilities for these purposes.

  • Can guided tours resume? Toggle accordion content

    If it is possible to ensure that groups of more than six do not mingle on a tour, it can go ahead. This would potentially be the case for a day trip or shorter tours of a visitor attraction. This means transport operators can continue to carry multiple groups applying the Safer Transport Guidance, for example for visiting a venue or visitor attraction.

    However it is unlikely to be true for tour groups which continue over multiple days - in these cases, groups of more than six are likely to mingle. These types of tours should therefore not take place at this time until further COVID-19 Secure guidance has been developed.

  • What business events can restart and what is the timeline for a full return? Toggle accordion content

    We have collated the latest information and guidance for events venues and organisers here.

Frequently asked questions on face coverings

  • Where are face coverings required? Toggle accordion content

    Currently, you are required to wear face coverings in shops, supermarkets, indoor shopping centres, indoor transport hubs and public transport.

    Face coverings must also be worn in:

    • funeral directors
    • premises providing professional, legal or financial services
    • cinemas
    • theatres
    • bingo halls
    • concert halls
    • museums, galleries, aquariums, indoor zoos or visitor farms, or other indoor tourist, heritage or cultural sites
    • nail, beauty, hair salons and barbers - other than where necessary to remove for treatments
    • massage parlours.
    • public areas in hotels and hostels
    • places of worship
    • libraries and public reading rooms
    • community centres
    • social clubs
    • tattoo and piercing parlours
    • indoor entertainment venues (amusement arcades, funfairs, adventure activities such as laser quest, go-karting, escape rooms, heritage sites)
    • storage and distribution facilities
    • veterinary services
    • auction houses
    • casinos
    • skating rinks
    • bowling alleys
    • indoor play centres
    • exhibition halls
    • conference centres
  • Do tour guides and tour groups need to wear face coverings? Toggle accordion content

    When in an indoor setting (e.g a museum), the speaking as a guide would come under the exemption that it is required for their job (e.g. a vicar giving a sermon or news reporter is in a similar position) and so tour guides don't have to wear them for this reason.

    All guests and customers in a tour group must wear masks in indoor venues such as museums.

    For private coaches, all passengers are strongly encouraged to wear a face covering as it is an enclosed public space. Although coaches are private transport vehicles, if it is a tour group, generally people will be mixing with people outside their household, so they should wear face coverings.

Frequently asked questions on travel restrictions

  • Where does the 14 day quarantine rule apply? Toggle accordion content

    The government has eased travel restrictions by opening up travel corridor exemptions. People visiting England from countries on the exemption list will not need to self-isolate.

    You can find more information here

     

  • What travellers are exempt from the UK border rules? Toggle accordion content

    The Government has updated the guidance for travellers who are exempt from border rules related to quarantining so that transport workers who do not come into contact with passengers in the course of their journey to England will no longer be required to complete the passenger locator form. This will help pilots, seafarers, and Eurostar and Eurotunnel drivers who make regular crossings without coming into contact with passengers.

    There will also be additional exemptions for certain groups, including elite sportspersons and essential support staff returning to England or participating in certain elite sports events, and individuals coming to England to work on British film and television productions.

    MORE INFORMATION AVAILABLE HERE 

  • Is there any guidance on owners of boats and if they should be allowed to moor in marinas? Toggle accordion content
  • Should I cancel accommodation bookings for guests from a local lockdown area? Toggle accordion content

    Residents within the lockdown area will be responsible for abiding by the law, including restrictions on making overnight stays. There will be no legal obligation for accommodation providers outside the lockdown area to check whether guests are resident within the lockdown area, or to enforce the law by turning people from a local lockdown area away. However, we encourage all accommodation providers to consider their approach towards guests from a local lockdown area.

    • Accommodation providers may wish to communicate to all customers with existing bookings, reminding them of the law and giving them a chance to cancel their bookings.
    • Accommodation providers should follow all government guidelines on working as safely as possible and protecting their staff and customers during the COVID-19 pandemic.
    • Accommodation providers may decide to cancel bookings from guests from a local lockdown area whilst the local lockdown is in place. The decision to refuse service is at the discretion of the business owner, and the terms of the booking contract may allow for discretionary cancellations. If you are cancelling a booking, this should be done with sufficient notice to the guest, and we would expect any funds already paid by the consumer to be repaid.
    • If a booking is cancelled, either by the guest or the provider, we encourage you to offer alternative dates if this can be agreed with the customer. If this cannot be arranged, we would encourage you to provide a refund as you have for customers during the broader lockdown period, which may depend on the terms of the booking contract.
    • If a guest whose reservation you have cancelled - or a holiday caravan owner whom you have advised not to visit the park - arrives at your property wishing to stay overnight in contravention of the law, you may ask the person to leave. You may wish to contact your local police force for support if a guest refuses to leave your property. Local police forces will support Local Authorities in enforcing the Coronavirus Regulations where necessary.

Frequently asked questions on outdoor spaces 

Frequently asked questions on hygiene, safety and facilities

  • Can you provide more guidance on managing public toilet facilities? Toggle accordion content

    The government has provided guidelines for managing public toilets. These guidelines include: 

    • Using signs and posters to build awareness of good handwashing technique, the need to increase handwashing frequency, avoid touching your face and to cough or sneeze into your arm. Consider how to ensure safety messages reach those with hearing or vision impairments

    • Providing regular reminders and signage to maintain hygiene standards

    • Providing hand sanitiser in multiple locations in addition to washrooms

    • Setting clear use and cleaning guidance for toilets to ensure they are kept clean and social distancing is achieved

    • Enhancing cleaning for busy areas

    • Providing more waste facilities and more frequent rubbish collection

    • Using disposable paper towels in handwashing facilities where possible

    • Minimising use of portable toilets

    • Provision of automated hand sanitising dispensers in public places

    • Ensuring that takeaway catering facilities can be used in a safe way that maintains social distancing and hygiene

    You can find more information on the guidelines here

  • Can I expand my outdoor seating area? Toggle accordion content

    Associated with the business planning bill is draft guidance on the proposed new temporary Pavement Licences. This is a streamlined process to allow businesses likes pubs, restaurants and cafés to place removable furniture on footpaths outside their premises. The main attributes of the licences are:

      • The fee is capped at £100
      • The consultation period is only 5 working days
      • Applications not decided in 5 working days will be deemed to have been granted
      • The licence is for a year but not beyond 30 September 2021
      • Any business which uses (or proposes to use) premises for the sale of food or drink for consumption (on or off the premises) can apply for a licence
      • If a business does not already have an alcohol licence or is not registered to sell food and drink, it will still need to apply for these.
      • The licence is deemed to be planning permission so this is not required when a licence is granted

    The furniture that can be used is:

      • counters or stalls for selling or serving food or drink
      • tables, counters or shelves on which food or drink can be placed
      • chairs, benches or other forms of seating
      • umbrellas, barriers, heaters and other articles used in connection with the outdoor consumption of food or drink.

    The Government have also tabled an amendment to the Business and Planning Bill to ensure that pubs, restaurants and cafés are to offer outdoor seating choices for smokers and non-smokers. 

    CLICK HERE FOR MORE INFORMATION

Frequently asked questions on funding and government support

  • How can I access funding and support? Toggle accordion content

    There are a range of different funding streams and organisations that are available to support businesses during this time. 

    Take a look at our Funding and Support pages for more information on the different funds available and details of organisations that may be able to help.

    Find out more

  • Am I eligible for the Tourism, Leisure and Hospitality VAT reduction? Toggle accordion content

    VAT registered businesses may apply a temporary 5% reduced rate of VAT to certain supplies relating to hospitality, hotel and holiday accommodation and admission to certain attractions. The temporary reduced rate may be applied between 15 July 2020 and 12 January 2021.

    Eligible attractions for the temporary reduced rate of VAT include shows, theatres, circuses, fairs, amusement parks, concerts, museums, zoos, cinemas, exhibitions and other cultural events and facilities, but do not include admission to sporting events. Live performances that charge a fee to view online may be eligible, depending on circumstances and assuming they are not already covered by a Cultural VAT exemption

    HMRC support

    If you have any detailed questions about the reduced rate of VAT you can contact:

    - Telephone: 0300 200 3700. Outside the UK: +44 2920 501 261

    - Email: VATtourismandhospitality@hmrc.gov.uk

    Read more